Fabrice Laborie

IT Director

Profile summary

Key skills

Professional experience

CX Technology Leadership: Architected a 3-year AI-integrated CX technology roadmap that unified digital touchpoints across the organization, accelerating time-to-market for digital services by 12%.

• •Omni-Channel Deployment: Engineered a multi-regional (KSA/GCC) Omni-Channel contact center framework, achieving 100% operational readiness for a 25-agent team within 8 months, while optimizing projected overhead by 15%.
• •Cloud Architecture & Performance: Pioneered a serverless container architecture on Azure to support CEER EV high-traffic digital platforms, driving a 55% surge in user traffic while improving the Speed Index by 15% through infrastructure optimization.

Enterprise Digital Transformation: Steered a full-scale digital pivot by migrating 1,500+ users to M365 and deploying Oracle HCM Fusion Cloud, resulting in 0% payroll error rates and a 20% reduction in manual HR administrative tasks.

• •Infrastructure Modernization: Capitalized on Hybrid Cloud technology to overhaul the legacy data center, achieving full ROI in 13 months and reducing annual maintenance costs by 35%.
• •Experience Enhancement: Elevated customer engagement by re-engineering interaction workflows across Mobile and Social channels, yielding a 22% YoY increase in CSAT scores.
• •Regulatory Cybersecurity: Safeguarded financial operations by directing the 6-month rapid implementation of SAMA compliance and E-Invoicing, ensuring 100% regulatory alignment without business interruption.

Next-Generation Infrastructure: Conceptualized and deployed a Cisco-NetApp FlexPod converged infrastructure, achieving a 25% ROI within the first year while automating workflows to reduce technical workforce requirements by 15%.

• •End-User Computing: Devised a Virtual Desktop Infrastructure (VDI) environment for campus-wide operations, achieving a 20% annual reduction in OPEX compared to traditional workstation management models.
• •Academic Technology Management: Spearheaded the end-to-end launch of the BlackBoard LMS, ensuring 99.9% high availability for faculty and students during the college's critical inaugural phases.

Global Infrastructure Leadership: Directed enterprise IT operations across 5 continents for 4,000+ employees, modernizing global networking and virtualization standards to improve cross-border system performance by 12%.

• •Strategic Governance & Efficiency: Formulated a rolling 1-2-5 year IT strategy and implemented ITIL standards, yielding a 15% year-on-year efficiency gain and delivering a new Saudi-based Disaster Recovery Data Center.
• •M&A Integration: Served as the core IT lead for the high-stakes merger between Cristal and Tasnee, successfully unifying disparate infrastructures in China and Brazil into a single, cohesive global framework.

Smart City Strategic Vision: Co-authored the comprehensive technology roadmap for KAEC, defining the digital framework for a sustainable, tech-enabled urban environment across 3 strategic initiatives.

• •Telecom Infrastructure: Executed the Build, Operate, and Transfer (B.O.T.) deployment for the city's telecommunications network with 3 Datacenters, overseeing the end-to-end lifecycle from initial construction to operational transition, with zero Single Point of Failure.
• •Large-Scale Urban Tech Deployment: Partnered with government and private stakeholders to integrate critical city-wide systems, ensuring the digital backbone could scale with the city's industrial and residential growth.

Operational Excellence & Supply Chain: Transformed agricultural operations by implementing advanced IT control processes, significantly improving end-to-end traceability and optimizing logistics to reduce perishable "green loss.

• •Financial Impact & Profitability: Directly influenced a 6% increase in total company profitability through the strategic alignment of IT initiatives with core business value drivers.
• •ERP & Vendor Management: Governed the IT infrastructure and a multi-functional SAP (Accenture) team, successfully restructuring the service model to slash IT expenditure from 4% to 2.5% of total sales.
• •Global Outsourcing Strategy: Engineered a global IT support model by outsourcing day-to-day infrastructure operations to Wipro, enhancing service delivery efficiency while allowing internal teams to focus on high-value strategic projects.

Regional IT Advisory: Served as the UAE Head of IT and lead advisor for Interserve PLC's international operations, providing strategic oversight for technology deployments across Oman, Qatar, and the UAE.

• •Large-Scale Infrastructure: Managed a team of 13 specialists supporting a workforce of 1,600 staff and 7,000 workers, ensuring high-availability connectivity for 600+ workstations across 20+ remote regional sites via VPN.
• •Operational Resilience: Streamlined IT support and remote infrastructure to maintain seamless communication between headquarters and active construction projects, ensuring zero downtime in demanding field environments and meeting all 4 IT KPIs.

Regional IT Governance: Orchestrated comprehensive IT operations and strategy across a high-growth territory encompassing the UAE, Saudi Arabia, Egypt, Pakistan, Kuwait, Lebanon, and Morocco with a decentralized technical team and third-party vendors.

• •Operational Excellence & Standardization: Standardized IT service delivery and infrastructure protocols across multiple legal entities, ensuring seamless business continuity and alignment with 3M's global digital standards.
• •Manufacturing: Led the MES due diligence for 3M Gulf to establish a new assembly plant in Jebel Ali Free Zone.

• •Technical Lead in charge of the Demo Center of the "Telco & Media" Division for EMEA.
• •Deployed ISP Solutions across the EMEA region, with 100% Customer Satisfaction.
• •Seconded to Saudi Business Machine to operate the Technical Stack of SBM ISP, with an uptime over 99.7%.

Education

Minor in Artificial Intelligence. Artificial Intelligence & Software Engineering.

DEUG A – Major in Mathematics & Physics – Minor in Computer Science.

Certifications

Languages